At 18jl, your privacy is taken seriously. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep it safe for every player in the Philippines.
When you register an account on 18jl, we collect the personal details you submit directly — including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, process deposits and withdrawals in Philippine pesos, and ensure your account meets the minimum age requirement of 21 years old. We may also collect a copy of a government-issued ID during the verification process, in line with Philippine regulations on online gaming platforms. Any additional details you voluntarily provide when contacting our support team — such as transaction references or account queries — are also stored securely as part of your account record. You are responsible for ensuring that all information you submit is accurate and up to date; outdated or incorrect details may delay account verification or transaction processing.
When you use the 18jl platform — whether on mobile or desktop — we automatically collect certain technical data to help us operate and improve the service. This includes your IP address, device type, browser version, operating system, pages visited, session duration, and the features you interact with most. We use this data to monitor platform performance, detect unusual activity, and ensure a smooth experience for all Filipino players. Cookies and similar tracking technologies may be used to remember your preferences and keep your session active while you are logged in; you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality. We do not use this technical data to build advertising profiles or share it with third-party marketing networks.
All deposit and withdrawal transactions made through 18jl are recorded and retained as part of your account history, as required by Philippine financial regulations and responsible gaming obligations. We collect transaction amounts, timestamps, payment method references, and processing status — but we do not store full card numbers or complete banking credentials on our servers. Payment processing is handled through secure, encrypted channels, and sensitive financial data is managed in accordance with applicable payment security standards. Transaction records may be reviewed by our compliance team in cases where suspicious activity, bonus abuse, or identity verification concerns are flagged. These records are retained for the period required by law and are not shared with third parties except where legally required or where necessary to complete a transaction you have initiated.
18jl does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes — your data is not a product. We may share limited information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure partners; these providers are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose personal information to Philippine regulatory authorities, law enforcement agencies, or courts when legally compelled to do so. If 18jl undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law. We will never share your data with third-party advertisers or data brokers.
As a registered player on 18jl, you have the right to access the personal information we hold about you, request corrections to any inaccurate details, and ask for your data to be deleted where there is no legal obligation for us to retain it. You may also request a copy of your data in a portable format, or object to certain types of processing such as direct marketing communications. To exercise any of these rights, contact our support team using the details provided on the platform and we will respond within a reasonable timeframe. Please note that some requests — such as deletion of transaction records — may not be fulfilled where retention is required by Philippine law or regulatory obligations. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.
Quick answers to the most common data and privacy questions we receive.
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